Shipping, Returns & Exchanges Policy
Last Updated: 02.02.2025
At Saint Ones, we strive to ensure that you have a seamless shopping experience. This policy outlines our procedures for shipping, returns, and exchanges. Please read this policy carefully before making a purchase.
1. Shipping
1.1. Shipping Options
We offer worldwide shipping through trusted carriers. You can choose from the following shipping options during checkout:
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Standard Shipping: Delivered within 5-10 business days.
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Express Shipping: Delivered within 2-5 business days (additional fees apply).
1.2. Order Processing
Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with your order details and a tracking number once your order has been shipped.
1.3. Shipping Costs
Shipping costs are calculated based on your location and the selected shipping method. You can view the shipping costs during checkout before completing your purchase.
1.4. Delivery Issues
If you encounter any issues with your delivery (e.g., delayed or lost package), please contact our customer service team at info@saintones.com with your order number and tracking information. We will assist you in resolving the issue.
2. Returns
2.1. Return Eligibility
We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be:
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Unused, unworn, and in its original condition.
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In the original packaging with all tags attached.
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Accompanied by the original proof of purchase (order number or receipt).
2.2. Non-Returnable Items
The following items are not eligible for returns:
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Items marked as "Final Sale" or "Non-Returnable."
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Items that have been used, washed, or damaged after delivery.
2.3. Return Process
To initiate a return, follow these steps:
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Contact our customer service team at info@saintones.com to request a return authorization.
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Pack the item securely in its original packaging.
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Include the completed return form (if provided) and proof of purchase.
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Ship the item to the address provided by our team.
2.4. Refunds
Once we receive and inspect your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note:
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Shipping costs are non-refundable.
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Refunds may take additional time to appear in your account, depending on your bank or payment provider.
3. Exchanges
3.1. Exchange Eligibility
We offer exchanges for items that are defective, damaged, or incorrect. Exchanges are subject to product availability.
3.2. Exchange Process
To request an exchange, follow these steps:
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Contact our customer service team at info@saintones.com to request an exchange authorization.
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Pack the item securely in its original packaging.
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Include the completed exchange form (if provided) and proof of purchase.
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Ship the item to the address provided by our team.
3.3. Exchange Shipping
If the requested exchange item is available, we will ship it to you free of charge. If the item is out of stock, we will issue a refund or offer a store credit.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@saintones.com with the following information:
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Your order number.
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Photos of the damaged or defective item.
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A brief description of the issue.
We will provide instructions for returning the item and arrange for a replacement or refund.
5. Contact Us
If you have any questions or need assistance with shipping, returns, or exchanges, please contact our customer service team:
Email: info@saintones.com
Phone: +90 0533 773 0943
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT+3)